The moment a call comes in
The call rings on your existing number. If you don't pick up within your chosen window, or immediately, if the system is set to answer everything, the AI voice agent answers with your business's greeting. Not a robotic menu, not "press 1 for service", a natural Australian voice that answers the way a good receptionist would.
The caller usually doesn't know or care that it's AI. What they experience is a professional answer on the second ring instead of voicemail.
How the agent qualifies the caller
The agent asks the questions you'd ask: what the job is, where they are, how urgent it is, and anything specific to your business, property type, access details, whether it's a quote or a booking. The call flow adapts based on the answers. An urgent enquiry gets a different path to a general one; an enquiry outside your service area is handled politely without wasting anyone's time.
These questions aren't generic. They're mapped from how your business actually qualifies work during the build process.
Booking into your calendar
Once the caller is qualified, the agent offers available times and books the appointment directly into your calendar. The caller gets an SMS confirmation. You get a notification with the full context of the call, who, what, where, when, and any notes the agent captured. There's no callback queue and no message pad.
When the AI hands off
Some calls need a human. The system recognises situations outside its brief, a complex commercial negotiation, a distressed caller, a request it can't resolve, and hands off according to the rules you set: transfer to your mobile, flag for an urgent callback, or capture the details and escalate. The conversation history travels with the handoff so the caller never repeats themselves.
Built around your business, not a template
Before anything goes live, Clearline maps your services, service area, availability, pricing approach, and how you want different call types handled. That becomes the agent's script and logic. The build is reviewed with you, tested on real scenarios, and adjusted until it handles calls the way you would.