The text channels that leak leads
Most trades get enquiries from multiple sources, website contact forms, SMS, Facebook Messenger, Instagram DMs. Each one is a potential job. Each one can go cold if the reply is slow. Clearline connects every text channel to a single AI that responds instantly, qualifies the lead, and books the job.
Missed call text-back
When a call rings out, Clearline fires an instant text to the caller: "Hi, I missed your call, what were you after?" The conversation starts immediately in SMS. The AI qualifies and books. What was a missed call becomes a booked job.
This is the single highest-ROI feature most trades add, the missed call was already happening. Now it converts.
Web chat and SMS qualification
A chat widget on your website responds instantly to web enquiries. The AI gathers the job type, location and preferred time, then books directly into your calendar. Speed to lead matters: the first reply usually wins the job.
Appointment reminders and no-show recovery
Automated reminders sent by SMS 24 hours and 2 hours before the appointment. The client can confirm or reschedule with a reply, no phone tag, no no-shows taking up a slot. If someone goes quiet, the recovery flow follows up automatically.
Database reactivation
Quarterly reactivation campaigns sent to past customers who haven't booked in a while. The message is personalised and compliant with Australian SMS regulations, every contact has opted in before they're messaged. See database reactivation for how a campaign is scoped and run, or the email agent for the written channel.
Paired with AI phone answering
Text channels pair with AI phone answering in the Voice Complete tier, every channel covered, 24/7, with one system managing the lot.