The real cost of a no-show
When a customer doesn't show, you don't just lose that job. You lose the slot you could have given someone else, plus any travel time already committed. For businesses running tight schedules, a handful of no-shows a month is a meaningful hole in revenue that's almost entirely preventable.
How the reminders work
When a booking goes into your calendar, whether the AI booked it or you did, the system schedules reminder messages automatically. A typical flow: a confirmation at booking time, a reminder the day before, and a final nudge a couple of hours out. The timing, wording, and number of touches are set to how your business runs.
Each reminder asks the customer to confirm or flag a problem. A confirmation marks the booking as solid. A reply that they can't make it gives you time to rebook the slot instead of discovering the gap when you arrive.
Rescheduling without phone tag
If a customer needs to move, the conversation happens over text, the system offers alternative times from your live calendar and rebooks directly. No missed calls, no back-and-forth, no double-handling.
Compliance built in
Reminder messages about a booked appointment are transactional, sent to a customer with an existing booking, directly related to that booking. Every message still identifies your business, and the system respects opt-outs immediately. Details in the SMS compliance guide.